The Top 3 Reasons UCaaS Migrations Go Sideways
In the unified communications world, enterprises spend considerable time and research trying to determine the ideal UCaaS and CCaaS solutions for their business. The discovery phase of that journey can...
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SCTC Conference Takeaways: UC Market Insights
Last week I attended the Society of Communication Technology Consultants (SCTC) annual conference and moderated a panel discussion about unified communications (UC). Some interesting insights about the...
View ArticleMitel to Acquire Unify from Atos
Today, Mitel announced it has entered exclusive negotiations to acquire the Unify Unified Communications and Collaboration (UCC) and Communications and Collaboration Services (CCS) businesses from...
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Mitel Turns 50 – It’s a Long Way From the Lawnmower Industry
On June 8, 1973, Mike Cowpland and Terry Matthews embarked on a new adventure. The pair had departed Bell Northern Research (BNR) with a non-compete in hand, so instead of creating a telecom company,...
View ArticleMitel's Newest MiCollab Release Goes Multi-Vendor
Unified communication (UC) tools are essential for today’s businesses because they make communicating easier and more efficient. These tools allow people to work together in real-time, no matter where...
View ArticleMitel Keeps the DECT Innovation Train Running
This week Mitel announced its new line of Digital Enhanced Cordless Telecommunications (DECT) 700 Series handsets that combine functionality, affordability, and robustness to meet the demands of...
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Mitel Enhances its Contact Center Capabilities
As most of us know by now, contact centers and customer experience (CX) have become the cool kids on the block --many unified communications (UC) vendors have either pivoted to focus more on their...
View ArticleNo Jitter Roll: Zoom Launches Docs, Highlights AI and UC/CCaaS, HP-Poly...
Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, NJR highlights: news from Zoomtopia, HP-Poly’s latest...
View ArticleThe Leading UCaaS Providers of 2023/2024
Seamless, efficient collaboration in an all-in-one environment is a must-have for today’s distributed teams — Unified Communications as a Service (UCaaS) delivers it. The following article provides an...
View ArticleThe Most Significant Comms Acquisitions in 2023
We began 2023 cautiously. The first half of this year proved to be challenging with war, high inflation and interest rates, limited access to new investment funds, and even bank failures. The world of...
View ArticleThe Year That Was In: Customer Experience and Contact Center
Although 2023 may have been dominated by a deluge of generative AI product announcements, the year also witnessed big news regarding Avaya, the overall move toward cloud-based platforms and the...
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No Jitter Roll: 8x8 Unveils Enhancements in Customer Engagement, Salesforce...
Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: 8x8’s enhancements in customer engagement,...
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Conversations in Collaboration: Mitel’s Eric Hanson on Hybrid Deployment Models
Welcome to No Jitter’s Conversations in Collaboration. Over the next few conversations, we’ll be covering a broader range of topics than just generative AI and productivity. In this conversation, we...
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